Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Non-returnable items:

  • Final sale items (if any)

  • Worn or used products

  • Items without original tags/packaging

If all items are returnable, you can mention: “All items are eligible for return unless otherwise stated.”

How to Start a Return

To start a return, contact us at info@chromeheartus.com Returns will need to be sent to:

Suite 4681, Austin, TX, 78722, United States

If your return is accepted, we’ll provide you with a return shipping label and detailed instructions. Items sent back to us without first requesting a return will not be accepted.

Return Shipping Costs

  • If the item is faulty, damaged, or incorrect: We cover the return shipping costs.

  • For all other returns: Customers are responsible for return shipping costs.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Exchanges

We only offer exchanges for defective or incorrect items. For other cases, please return the item and place a new order once the return is approved.

Refunds

Once your return is received and inspected, we will notify you of approval or rejection. If approved, your refund will be issued to your original payment method within 7 business days.

Please note: Depending on your bank or card issuer, it may take an additional 3–5 business days for the refund to appear on your statement.

Restocking Fees:

We apply a 20% restocking fee on the product price for all returned items. Please be aware that this fee, equal to 20% of the total order value, will be deducted from your refund. The restocking charge helps cover the costs of processing, quality inspection, and placing the items back into inventory. We thank you for your understanding and cooperation in supporting a smooth and efficient return process.

Contact Us

For any questions about returns or refunds, please contact our Customer Support team:

Phone: +1 (512) 760-8995
Email: info@chromeheartus.com
Address: Suite 4681, Austin, TX, 78722, United States